Shipping & Returns

At NEW ME, feeling like yourself again should be simple, easy to order, easy to receive, and easy to make part of your day. We ship your clean, science-backed supplements with the same care that goes into making them.

This policy applies to deliveries across the GCC (United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman) and worldwide. Final shipping rates, discounts, and taxes are always calculated at checkout. All prices are in USD.

Delivery options

Delivery timelines are estimates and can shift during sales, promotions, public holidays, or courier delays. Delays may also happen due to incorrect address details, weather, road closures, or other circumstances beyond our control.

Processing time

Once you place your order, you’ll receive an order confirmation email and your order will begin processing, checking, packing, and dispatch preparation, usually within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.

Tracking your order

As soon as your order is dispatched, you’ll receive a tracking update by email and/or SMS, based on the contact details you entered at checkout. Once it’s on the way, you’ll be able to follow it. Please allow up to 24 hours for tracking to begin updating.

Customs, duties & taxes

For deliveries outside the UAE, across the GCC and internationally, customs duties and taxes depend on your country’s import rules and may be either included at checkout or requested by the courier on delivery. Any such charges, where they apply, are the customer’s responsibility unless explicitly stated otherwise at checkout.

Address accuracy

Please double-check your shipping address and phone number at checkout. If an address or contact number is entered incorrectly, we are not responsible for orders that are not received due to incorrect details provided by the customer.

Delivery guarantee (lost / not received)

All orders are guaranteed for delivery. If an order is not received due to circumstances beyond our control, we’ll arrange a replacement and ship it to the original address on the order.

Returns & our 60-Day Guarantee

We want you to feel the difference, not just take our word for it. Every NEW ME order is backed by our 60-Day Feel-the-Difference Guarantee.

• Try it for 60 days. If you don’t love how you feel, contact us within 60 days of your delivery date for a full refund of the purchase price, even if the bottle or pouch is opened or empty. Love it, or it’s free.
• How to request a refund: email [SUPPORT EMAIL] with your order number and the name on your order. In most cases you do not need to ship the product back.
• How refunds are issued: approved refunds go to your original payment method, please allow up to 10 business days to appear. Original shipping charges (if any) are non-refundable except where an order arrived damaged, defective, or incorrect.
• Damaged, defective, or incorrect items: email [SUPPORT EMAIL] within 7 days of delivery with your order number and clear photos, and we’ll arrange a replacement or full refund (including shipping) at no cost to you.
• Cancellations & changes: email [SUPPORT EMAIL] as soon as possible, we can usually update an order before it’s dispatched.

This guarantee applies to purchases made directly on newmewellness.co. Products bought from third-party retailers follow that seller’s return policy.

Fair use

Our 60-Day Guarantee is offered in good faith so you can try NEW ME with complete confidence. It is intended for genuine, personal use, one guarantee refund per customer or household. We reserve the right to decline refunds or replacements where we identify misuse, such as excessive or repeated claims, reselling, wholesale or bulk orders, or activity that suggests fraud or abuse of this policy. This does not affect your statutory rights.

Need help?

• Email: [SUPPORT EMAIL]
• WhatsApp / Phone: [PHONE]
• Service hours: [SERVICE HOURS]